Frequently asked questions

DELIVERY

How do I track my order?

Orders can be tracked through your account. Log into your account by clicking the 'My account' link at the top of the page and entering your email & password. Click 'Your Orders' to see a list of open orders and their current status.

How long will delivery take?

Order confirmation happens for online payments, once payment authorization and verification is obtained. For Cash On Delivery, order is confirmed once our customer service representative verifies your order and shipping address. For other Offline payments, order confirmation happens once the payment is cleared.

We will inform you once the order is confirmed and when the items are shipped with an update on the approximate delivery time.

For Metro Cities

For all in stock items the delivery is within 3 to 8 business days of the order being confirmed.

For Non Metros:

All products will reach you within a time span of 3 to 12 days. For certain remote geographies the time for deliveries may exceed 12 days. 
International delivery is not available currently.

How will I know my goods have been dispatched?

You will receive an email notification as soon as your order has been dispatched from our Customer Support Team.

Can I provide you with specific delivery instructions for delivery?

Unfortunately we don't offer this at the moment, but we are working on it!

What if I'm not in when you deliver?

If you are not in to receive your parcel our courier will leave you a notification of attempted delivery. Our courier will attempt delivery 2 times before returning to sender. Occasionally they will leave the parcel with your neighbour.

What if I no longer want the order?

You can courier your unwanted item back to us using the Returns Label supplied with your delivery note. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.

PLACING AN ORDER

What payment methods do you accept?

We accept all major debit and credit cards. You can also pay by few popular wallets.

How will I know my order has been successful?

If your order is successful you should see an order success screen. We will also send you an order confirmation showing you what you have purchased and how much you have paid.

What happens if my payment is declined?

In the unlikely event that your payment is declined, try re-entering your details taking extra care to ensure all information is entered correctly. If you are still having difficulties please contact our Customer Care team on +1860 500 0101

How do I apply a discount code?

If you have a discount code you can redeem it in the shopping basket by entering it into the 'Add discount & voucher codes' field and clicking redeem.

What happens if I've forgotten to redeem a promotional code?

No problem! If you've forgotten to redeem a promotional code during the checkout process just give our customer care team a call and they will be able to help.

How do you store my personal details?

In order to process your order we need a few bits of personal information from you. Don't worry, we take great care with it. For information on how we store your personal details, please see our privacy policy.

RETURNS

What is your returns policy?

We're sure you'll love your purchase, but if you're not happy for any reason just return the item(s) within 30 days of ordering and we'll exchange or refund it.

How do I return an item?

You can return your unwanted purchases to us for free by simply taking the items to any of our stores, where our colleagues will be happy to help. Please bring your delivery note with you as proof of purchase.
Alternatively, you can post your unwanted item back to us using the Returns Label supplied with your delivery note. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.

How are refunds processed for returned items?

Once we have received your returned item we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show on your account.

I've received a damaged item. What do I do?

We take great care to ensure your items reach you in good condition. However, if you are unfortunate enough to receive a damaged item, just return it to us and we will happily refund or replace it.
Returns can be made direct to store or using the returns label with your paperwork.

MANAGING YOUR ACCOUNT

How do I register for an on-line account?

Registering for an account is quick and easy. New customers can register for an account by clicking the 'My Account' link at the top of the page. As a first time customer you can also create an account during the checkout process when making an order.

How do I log in/out of my account?

Existing customers can log in to their account by clicking the 'My account' link at the top of the page and using their email and password to log in. To log out of your account click the 'log out' link at the top of the page.

Can I change my password?

Don't worry; it happens to the best of us. If you can't remember your password, or would just like to change it, you have the option to create a new password by clicking the 'My account' link at the top of the page and then clicking 'Reset Password' just beneath where you would normally enter your password. Enter the email address associated with your account and we will send you an email containing a link to reset your password.

How do I add or change an address in my address book?

Addresses can be managed on the website through your account. Just log in using your email and password and click your addresses.

How do I join your mailing list?

When you first make an order you will have the option to join our mailing list. You can also join by clicking the sign up link towards the bottom of the page.

How do I unsubscribe from your mailing list?

Click the unsubscribe link on any of our promotional emails and we will remove you from our mailing list. Alternatively, you can also manage your email preferences through our preference centre link on the bottom of our promotional emails.