How can we help?

Looking to track your order?

Standard deliveries can be tracked directly on the Hermes website using your order number and postcode.

Our most frequently asked questions...

When can I expect my delivery?
Orders can be tracked through your account. Log into your account by clicking the 'My account' link at the top of the page and entering your email & password. Click 'Your Orders' to see a list of open orders and their current status.
What payment methods do you accept?
We accept all major debit and credit cards. You can also pay by few popular wallets.
How do I return an item?
You can return your unwanted purchases to us for free by simply taking the items to any of our stores, where our colleagues will be happy to help. Please bring your delivery note with you as proof of purchase. Alternatively, you can post your unwanted item back to us using the Returns Label supplied with your delivery note. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.

Customer Services

Call us on 1860 500 0101 for customer enquiries. Our opening hours are 9:30am - 6:30pm Monday to Saturday.

Prefer to send an email? For health and product related queries email us at, or for all store support and customer service queries email us at